1. Estimates and expenses
Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges. We may not know the amount of third party charges in advance of the funeral, however we will give you a best estimate of such charges on the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions we may need to make an extra charge in accordance with prices published in our current price list.
2. Payment Arrangements
You must pay a deposit requested at the time of arrangement. This deposit will be made up of only the third-party charges that we pay on your behalf. The funeral account is due for payment within thirty days of our account, unless otherwise agreed by us in writing. If you fail to pay us in full on the due date, we may charge you interest:
- at a rate of 4% above our bank’s Base Rate from time to time in force;
- calculated (on a daily basis) from the date of our account until payment;
- compounded on the first day of each month; and
- before and after any Judgment (unless a Court orders otherwise).
We may recover (under Clause 3) the cost of taking legal action to make you pay.
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financial costs and on a full indemnity basis) following any breach by you of any of your obligations under these terms.
4. Data protection
We always respect the confidential nature of the information given to us, and where you provide us with personal data(‘data’) we will ensure that the data will be held securely, in confidence and only processed for the purpose of carrying out our service. In order to provide our services, we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the act you have the right to know what data we hold on you and can, by applying to us in writing, receive copies of that data. ‘words shown in italics are defined in the data protection act 1998 (The Act)’.
If you terminate your instructions or in the unlikely event that we decide to terminate our services, you will be invoiced for all third party charges which we are committed to pay.
We endeavor to provide a high quality service in all aspects. If however you have any questions or concerns about the service we provide or have provided to you, please raise them in the first instance with our executive and if not fully satisfied, with Mr James Burrett DipFD at 46 Buckingham Street, Aylesbury, Bucks, HP20 2LL. If he does not resolve the problem then please contact the funeral arbitration scheme at 618 warwick road, Solihull, West Midlands B91 1AA, who provide independent conciliation and arbitration through the chartered institute of Arbitrators. All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavor to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to perform our obligations to you on the date and time specified. Where this is the case we will attempt to contact you in advance, using the details overleaf, and advise you of alternative arrangements.
Your continuing instructions will amount to your continuing acceptance to these terms of business. Any waiver or variation of these terms is binding in honour only unless:-
Made or recorded in writing,
Signed or recorded by one of our partners; and
Expressly stating an intention to vary these terms
Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as our client.
If any of these terms are unenforceable as drafted:-
It will not affect the enforceability of any other of these terms and
If it would be enforceable if amended, it will be treated as so amended.
Nothing in these terms restricts or limits our liability for death or personal injury.
8. Cooling-Off Period
The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.